If your UPS tracking number indicates the parcel has been delivered but you’ve yet to receive anything, please check the following prior to contacting us:
1) It is highly possible that the driver has marked your package “delivered” prior to dropping it off at your location. Please wait until 8:00 PM of the day of delivery noted within the tracking information to determine if the package is still with the driver.
2) If applicable, check with other residents to make sure nobody else has accepted the parcel on your behalf.
3) If nobody was available to accept the delivery at the door, UPS may safe drop the order in a discreet location around your front door/porch. Please check around your front door, behind bushes, under porch furniture, etc.
4) If you have not received your order or a UPS notice card indicating where it can be picked up, please contact UPS and reference your tracking number to confirm whether or not the order is available for pick-up at a nearby depot.