I received my order but my item is defective. How do I get a replacement?

Gordon R. Williams Corporation is the warranty provider for most items listed on the site, with the exception of Applied Comfort products. If your item has arrived damaged or defective, please contact us immediately at info@williamshvac.com or 1.888.209.0999 so we can find a suitable resolution as quickly and painlessly as possible.

If your item is viable for return/exchange, you will be issued a Return Merchandise Authorization (RMA) number. All return items must be accompanied by an RMA number in order to be processed. To avoid your item being refused at the time of delivery, please contact us for approval prior to shipping anything back to our location.