Shipping Information

Do you ship internationally?

Gordon R. Williams Corporation is located just outside of Toronto, Ontario, Canada and ships within Canada and to the contiguous United States. Local residents are welcome to pickup their orders at our location within 5 days of placing the order. Orders shipping to the U.S. may be subject to duty fees upon arrival.

I just placed an order online. How long will it take for my item(s) to arrive?

All orders containing in-stock items will ship from our location within 1-2 business days. Out of stock items can take 1-3 business weeks to ship from the item’s order date. Shipping via UPS, the order is guaranteed to arrive within 5-7 business days from the date it leaves our warehouse. Whether or not your item is in stock, you will be provided with a UPS tracking number once your order has shipped.

I need my order quickly. Do you offer next day shipping?

At this time, we only offer Standard UPS Shipping (5-7 business days) through our online store. If you need the order to ship/arrive on a specific date, please contact us to place the order with a representative. We will do our best to accommodate your requirements.

I received my order but I do not like my item. Can I return it for a refund/exchange?

ALL SALES ARE FINAL. Once the order has left our location, the item(s) may not be returned for a refund or exchange, nor can the order be cancelled. Please do not hesitate to contact us at 1.888.209.0999 or info@williamshvac.com with any product inquiries prior to ordering to avoid disappointment. Please order carefully.

I received my order but my item is defective. How do I get a replacement?

Gordon R. Williams Corporation is the warranty provider for most items listed on the site, with the exception of Applied Comfort products. If your item has arrived damaged or defective, please contact us immediately at info@williamshvac.com or 1.888.209.0999 so we can find a suitable resolution as quickly and painlessly as possible.

If your item is viable for return/exchange, you will be issued a Return Merchandise Authorization (RMA) number. All return items must be accompanied by an RMA number in order to be processed. To avoid your item being refused at the time of delivery, please contact us for approval prior to shipping anything back to our location.

My tracking number indicates the order has been delivered but I have not received my item(s).

If your UPS tracking number indicates the parcel has been delivered but you’ve yet to receive anything, please check the following prior to contacting us:

1) It is highly possible that the driver has marked your package “delivered” prior to dropping it off at your location. Please wait until 8:00 PM of the day of delivery noted within the tracking information to determine if the package is still with the driver.

2) If applicable, check with other residents to make sure nobody else has accepted the parcel on your behalf.

3) If nobody was available to accept the delivery at the door, UPS may safe drop the order in a discreet location around your front door/porch. Please check around your front door, behind bushes, under porch furniture, etc.

4) If you have not received your order or a UPS notice card indicating where it can be picked up, please contact UPS and reference your tracking number to confirm whether or not the order is available for pick-up at a nearby depot.

What will happen to my order if I am not home at the time of delivery?

UPS will always first try to deliver the order to someone within the residence. If nobody is available to accept the package, UPS will leave a notice card indicating a nearby depot address where the order can be picked up. Hours of operation may vary depending on the depot location.