FAQ

Do all new PTACs provide the same cost savings?

No, just because you purchase a new PTAC does not mean that it will save you money. Ask us about how a GE heat pump unit pays for itself and saves you money in future. Your ROI is extremely short meaning you will be keeping dollars in your pocket that much quicker. Imagine not paying your utility company large sums of operating expense dollars within such a short period of time. This is based on the efficiency of the GE unit in comparison to ALL other heat-pumps in the market place! PTAC efficiencies are all different. We challenge you to compare the facts that each manufacturer must document.

Do I need remote PTAC control using an on-the-wall thermostat?

No, but to ensure proper measurement of temperature within your living space it is highly recommended that an on the wall thermostat is used with all PTAC units. This will help the overall feel of temperature within your living space.

Do I need to clean my PTAC air filters?

Yes. Filters require a regular cleaning in order to maintain a high level of air quality and extend the life of the unit.

I just placed an order online. How long will it take for my item(s) to arrive?

All orders containing in-stock items will ship from our location within 1-2 business days. Out of stock items can take 1-3 business weeks to ship from the item’s order date. Shipping via UPS, the order is guaranteed to arrive within 5-7 business days from the date it leaves our warehouse. Whether or not your item is in stock, you will be provided with a UPS tracking number once your order has shipped.

I need my order quickly. Do you offer next day shipping?

At this time, we only offer Standard UPS Shipping (5-7 business days) through our online store. If you need the order to ship/arrive on a specific date, please contact us to place the order with a representative. We will do our best to accommodate your requirements.

I received my order but I do not like my item. Can I return it for a refund/exchange?

ALL SALES ARE FINAL. Once the order has left our location, the item(s) may not be returned for a refund or exchange, nor can the order be cancelled. Please do not hesitate to contact us at 1.888.209.0999 or info@williamshvac.com with any product inquiries prior to ordering to avoid disappointment. Please order carefully.

I received my order but my item is defective. How do I get a replacement?

Gordon R. Williams Corporation is the warranty provider for most items listed on the site, with the exception of Applied Comfort products. If your item has arrived damaged or defective, please contact us immediately at info@williamshvac.com or 1.888.209.0999 so we can find a suitable resolution as quickly and painlessly as possible.

If your item is viable for return/exchange, you will be issued a Return Merchandise Authorization (RMA) number. All return items must be accompanied by an RMA number in order to be processed. To avoid your item being refused at the time of delivery, please contact us for approval prior to shipping anything back to our location.

My tracking number indicates the order has been delivered but I have not received my item(s).

If your UPS tracking number indicates the parcel has been delivered but you’ve yet to receive anything, please check the following prior to contacting us:

1) It is highly possible that the driver has marked your package “delivered” prior to dropping it off at your location. Please wait until 8:00 PM of the day of delivery noted within the tracking information to determine if the package is still with the driver.

2) If applicable, check with other residents to make sure nobody else has accepted the parcel on your behalf.

3) If nobody was available to accept the delivery at the door, UPS may safe drop the order in a discreet location around your front door/porch. Please check around your front door, behind bushes, under porch furniture, etc.

4) If you have not received your order or a UPS notice card indicating where it can be picked up, please contact UPS and reference your tracking number to confirm whether or not the order is available for pick-up at a nearby depot.

What are the key elements in deciding which PTAC to purchase?

Everyone has their own specific reasons as to why one PTAC is best for you versus another, but we believe that the total cost of ownership for that unit includes elements that must be well thought out before you buy. Some of these issues that you must address include – the cost of repair post purchase, parts availability if you can even source parts easily or at all, serviceability of that unit, ability to tie that unit onto energy management solutions if that is something that you may be interested in doing in future. Above all – energy consumption, noise level and expected life span of that unit is what will provide you with ultimate content with your decision. A poor choice will provide you with years of regret. Just because the unit fits in the hole in the wall is not enough reason to go with the least priced unit.

What will happen to my order if I am not home at the time of delivery?

UPS will always first try to deliver the order to someone within the residence. If nobody is available to accept the package, UPS will leave a notice card indicating a nearby depot address where the order can be picked up. Hours of operation may vary depending on the depot location.